Microsoft Customer Relationship Management (CRM)
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Microsoft
Business Solutions CRM helps mid-market businesses build profitable
customer relationships. Integrated Sales and Customer Service modules
enable employees to share information to improve sales success and
deliver consistent, efficient customer service. Sales and customer
service features include leads and opportunity management, a complete
view of customer history, automated incident management, and a
searchable knowledgebase.
Microsoft Business
Solutions CRM also includes reporting tools for accurate forecasting
and measurement of business activity and employee performance. Built
using Microsoft .NET–connected technologies, Microsoft Business
Solutions CRM is easy to deploy, customize, and use, accessible from
Microsoft Outlook® and the Web, integrates with other business
applications, and scales as your business grows. |
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excerpts from Microsoft.com |